How to Add or Remove Reasons for Return in OpenCart

  • SumoMe

Have you seen the default list of OpenCart’s reasons for return? I was polishing up the online store that I was working on and thought that I ought to check every detail, the Product Returns page included. I literally laughed out loud in the office (by myself) when I saw this:

(In the default theme you can see see this by clicking Returns under Customer Service in the footer menu.)

Dead scorpion, anyone?

Dead on arrival? To be fair, it is possible that someone would use OpenCart to sell animals, plants, or aliens. In my project however, it’s very unlikely that Dead on Arrival was the most valid/creative reason for returning soap, lotion or makeup :).

If you are selling living things this is absolutely plausible but for those otherwise, here is how to add or remove reasons for return in Product Returns page:

  1. In the Administration panel of your OpenCart store, go toΒ System > Localisation > Returns > Return Reasons
  2. You can add, edit or remove items for the list of Reason for Return list from here.

How convenient.

EDIT (2011-11-19): Today I learned that the term “Dead On Arrival” also applies to defective electronic items. Thanks for the info Zach!

Though I think it could be worded more specifically if that’s the case. No? Okay I’ll go away now πŸ™‚

Image credit:Β Tmou

About maca

Hello, my name is Karlo Macariola. I once dreamed to be a painter or an animator but when I typed my first line of code I immediately fell in love with programming. Today my passions are with web development and web design though sometimes I still withdraw to my first love which is drawing. DeviantArt | Twitter | Facebook
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4 Responses to How to Add or Remove Reasons for Return in OpenCart

  1. Zach Petty says:

    I don’t mean to be rude at all, but Dead on Arrival is a term used to describe electronic items that don’t work out of the box.

    • maca says:

      hi zach! i didn’t know that the term Dead on Arrival also applies to electronics πŸ™‚ thanks for that info! That’s definitely a TIL moment for me. πŸ˜€

  2. Rosa says:

    hi there, i just started learning open cart today and i’m loving it!! i found your blog while searching for how to remove that pesky “ex tax” nonsense and your answer was very helpful! but first, i fumbled around and figured out how to get rid of “dead on arrival” in the returns reasons (i also laughed out loud!) but now when i go to “add product” on the returns page to check my work, nothing happens!! any advice? thanks, rosa

  3. Yossarian says:

    1. Living creatures, e.g “Aquarium Fish”, “Plants” and similar. “DOA” = “Dead on Arrival”.
    2. Inanimate goods, “DOA” = “Defective on Arrival”. Not “Dead on Arrival”.
    Common terminology in supply-chain and logistics industry.

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